Privacy Policy

Your privacy is important to us. This Privacy Policy applies to services provided by Carl-labs Ltd. "Taag" and our website (the Site) and our web application (the App), or other digital products that link to or reference this Policy (collectively, the "Services") and explains what information we collect from users of our Services (a "user" or "you"), including information that may be used to personally identify you ("Personal Information") and how we use it.

Taag does not sell your data or share it with third parties.

We encourage you to read the details below. This Policy applies to any visitor to or user of our Services.

Information We Collect

We collect information that you provide to us when you use our Services, including when you create an account, make a payment, or contact our support team. This may include your name, email address, payment information, and other details necessary to provide our payment processing and subscriber intelligence services.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our Services, including:

• • Processing payments through Taag Payments via our payment processor Flutterwave
• • Managing recurring billing and subscriptions through Taag Billing
• • Providing revenue optimization insights through Taag Optimize
• • Delivering AI-powered subscriber intelligence through Taag Intelligence
• • Communicating with you about your account and our Services
• • Complying with legal obligations and enforcing our Terms of Service

Payment Processing

Taag Payments utilizes established payment rails to facilitate transactions through Flutterwave, which operates as Flutterwave Rwanda Limited. When you make a payment through our Services, your payment information is processed by Flutterwave in accordance with their privacy practices and applicable payment card industry standards.

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with service providers who assist us in operating our Services, such as payment processors and analytics services.

We may also disclose your information if required by law, to protect our rights or the rights of others, or in connection with a business transaction such as a merger or acquisition.

Subprocessors

We work with various third-party service providers (subprocessors) to help us provide our Services. For a complete list of our subprocessors and their purposes, please visit our subprocessors page.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• • The right to access your personal information
• • The right to correct inaccurate information
• • The right to delete your information
• • The right to data portability

To exercise these rights, please contact us at elite@taag.cc or call us at (+250) 791 376 235.

International Data Transfers

Taag is operated by Carl-labs Ltd., a software company registered in Rwanda. Your information may be transferred to and processed in Rwanda or other countries where we or our service providers operate. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: